At Minitube we believe packaging is part of the product and we spend considerable time and effort to develop the best packaging and shipping solutions. The packaging should protect the product, be efficient, environmentally friendly and easy to use.
Our rolls are packaged in corrugated boxes, usually brown. The boxes can be recycled. The size and weight of full boxes is outlined in our product catalogue. We place the boxes on pallets of wood. A full pallet is wrapped.
On each box we place a label containing the article number, product name, number of rolls and a picture. We will normally not place any labels or markings on each individual roll.
Tailor made products can be packaged in bags, with our without rider and print. We can also apply labels on each roll, for example with a bar code, for retail sales. Other packaging is also possible.
Our products are normally sold ‘ex works’ which means transportation costs are not included in the price. If you ask us to take care of shipping for you, we will normally ship with Schenker or DHL. Other shipping options are available upon request.
Sometimes things go wrong. Any damage to the packaging should be claimed within 7 days, or immediately to your shipping agent. If there is anything wrong with the products, please make a return claim within 14 days. Please do not send us any product before you have made contact with us. We always try to handle complaints or return in a quick and professional manner.